Refund and Returns Policy

KriyaLuxe — Curated With Care

Effective Date: 26 October 2026

At KriyaLuxe, we aim to provide a reliable and transparent shopping experience. Please review our return, exchange, cancellation and refund conditions before placing an order.

1. General Return Policy

We do not offer voluntary returns or refunds solely because a customer changes their mind, no longer wants an item or changes their personal preference.

However, customers may request a size exchange under the conditions below.

Nothing in this policy limits the remedies available to customers under applicable consumer protection laws for defective, damaged, incorrect or materially misdescribed products.

2. Size Exchange Policy

Customers who order an incorrect size may request an exchange within 7 calendar days from the delivery date, subject to the following conditions:

The product must be unused, unwashed and unworn, except for reasonable inspection or fitting.
Original tags, accessories and packaging should be retained.
The requested replacement size must be available in stock.
The customer must provide the order number and details of the requested size.

Courier charges for customer-requested size exchanges are payable by the customer.

KriyaLuxe will communicate the applicable return and replacement shipping charges before the customer confirms the exchange.

Any price difference between the original size and replacement size will be disclosed and settled before the exchange is processed.

If the replacement size is unavailable, we will inform the customer and discuss available alternatives. An unavailable size does not automatically entitle the customer to a change-of-mind refund.

Size Exchange Shipping Charges

For customer-requested size exchanges, the customer is responsible for the applicable courier charges, regardless of the product’s purchase value.

The free delivery benefit on clothing products priced above ₹2,000 applies only to the original order delivery and does not include voluntary size-exchange shipping.

If a product is damaged, defective, incorrect or materially misdescribed due to an issue attributable to KriyaLuxe, appropriate return or replacement shipping charges will be covered by KriyaLuxe.

3. Damaged, Defective or Incorrect Products

At KriyaLuxe, every product is carefully inspected before dispatch to ensure quality and customer satisfaction.

Unboxing Video and Damage Verification

To ensure transparency and protect both customers and KriyaLuxe from delivery-related disputes, customers are strongly requested to record a clear, continuous and unedited unboxing video when opening their package.

The video should clearly capture:

The original sealed package with the shipping label visible.
The complete opening process without cuts or interruptions.
The product received, including its size, colour and condition.
Any visible damage, defect, missing item or incorrect product.

Reporting Damaged or Incorrect Products

Customers who receive damaged, defective, incorrect or materially misdescribed products should contact KriyaLuxe promptly after discovering the issue.

Please provide:

Order number and registered contact details.
Clear photographs of the reported issue.
An unboxing video, where available.
Photographs of the packaging, where reasonably available.

An unboxing video is strongly recommended to support efficient verification. However, genuine complaints will not be automatically rejected solely because an unboxing video is unavailable.

Verification and Fraud Prevention

KriyaLuxe reserves the right to reasonably investigate return, refund and replacement requests.

Verification may include reviewing available product inspection records, packing videos, courier information, customer photographs, unboxing videos and the condition of returned merchandise.

Products damaged after delivery due to intentional tearing, staining, misuse, improper handling, alteration, washing or other customer-caused damage are not eligible for voluntary returns, exchanges or refunds.

Claims may be rejected where reasonable evidence establishes customer-caused damage or fraudulent activity, subject to applicable consumer protection laws.

Refund or Replacement for Genuine Issues

Where a product is confirmed to be damaged during transit, defective, incorrectly supplied or materially different from its description, KriyaLuxe will provide an appropriate return, replacement or refund in accordance with applicable Indian consumer protection laws.

Where KriyaLuxe is responsible for the issue, applicable return or replacement shipping charges will be borne by KriyaLuxe.

Customers’ statutory consumer rights remain protected regardless of whether an unboxing video is available.

4. Products with Special Return Conditions

For hygiene and safety reasons, certain jewellery, baby accessories and personal-use products may not be eligible for voluntary returns or exchanges.

Any category-specific restrictions will be communicated on the applicable product page or before purchase.

These restrictions do not exclude remedies required by law for defective, incorrect or misdescribed products.

5. How to Request an Exchange or Return

To request assistance:

Contact KriyaLuxe through our official email or WhatsApp.
Provide your order number and the reason for the request.
Provide supporting photographs where relevant.
Await instructions for the return or exchange process.

Please do not send products to an address without receiving return instructions from KriyaLuxe.

Our team will explain the next steps, including any applicable courier charges.

6. Inspection of Returned Products

Returned products may be inspected to confirm their condition and the reason for the return or exchange.

For voluntary size exchanges, products that have been used, washed, altered or damaged after delivery may be ineligible.

Inspection conditions will be applied fairly and will not override applicable consumer rights.

7. Refund Process

Where a refund is approved, KriyaLuxe will initiate the refund within 7 business days of approval, or sooner where required by law.

Refunds will ordinarily be made through the original payment method where technically possible, or through another mutually agreed and secure method.

For UPI transactions, we may request relevant transaction details to identify and process the refund.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment service provider or bank.

We will communicate any processing issues or delays to the customer.

8. Order Cancellation

Customers may request cancellation before an order is dispatched.

If cancellation is accepted and payment has already been received, the applicable refund will be processed.

For dispatched orders, cancellation or return requests will be assessed under the relevant provisions of this policy and applicable consumer law.

9. Delivery-Related Issues

If an order is lost, delivered incorrectly or arrives later than the promised delivery schedule, customers should contact KriyaLuxe.

We will investigate and provide an appropriate remedy in accordance with applicable law, taking into account any legally recognised exceptions.

10. Contact Us

For return, exchange, cancellation or refund assistance:

KriyaLuxe

Website: https://kriyaluxe.com

Email: kriyaluxe@gmail.com

WhatsApp: +91 877 866 1848

Please include your order number when contacting our support team.

We aim to resolve customer concerns fairly, transparently and in accordance with applicable consumer protection laws.