Shipping Policy

KriyaLuxe — Curated With Care

Effective Date: 26 October 2026

Website: https://kriyaluxe.com

At KriyaLuxe, we are committed to providing a reliable, secure and convenient shopping experience. We aim to ensure that every order reaches our customers safely and in good condition.

Please review our Shipping Policy before placing an order.

1. Shipping Coverage

KriyaLuxe currently offers shipping across India, subject to courier service availability and delivery PIN-code coverage.

Orders are dispatched from Coimbatore, Tamil Nadu.

We use trusted courier services, including:

• India Post
• Blue Dart

The courier partner will be selected based on delivery location, service availability, shipping cost and delivery requirements.

KriyaLuxe reserves the right to choose the most suitable courier partner for each shipment.

Currently, international shipping is not available.

2. Shipping Charges

Our standard shipping charges are as follows:

Shipping charges are calculated based on the customer’s delivery address and eligible order value.

The applicable shipping charge will be displayed at checkout before the customer confirms the order.

Standard delivery charges apply per order shipment, not individually to every item.

3. Free Delivery Offer

KriyaLuxe offers FREE standard delivery on all eligible orders with a total product value of ₹999 or above, after applicable discounts.

The following conditions apply:

• Free delivery is available across all product categories, including clothing, jewellery, fashion accessories, toys, kidswear and baby products.
• The combined value of all eligible products in the order must be ₹999 or more after applicable discounts.
• Customers may combine products from different categories to qualify for free delivery.
• Shipping charges are excluded when calculating the minimum order value.
• Free delivery is available for supported delivery locations within India, subject to courier service availability.
• The offer applies to standard delivery on the original order only.
• Customer-requested size exchanges do not qualify for free return or replacement shipping. Applicable courier charges remain payable by the customer.
• Where a product is defective, damaged, incorrect or materially misdescribed due to an issue attributable to KriyaLuxe, appropriate shipping costs will be covered by KriyaLuxe in accordance with the Refund and Returns Policy and applicable consumer protection laws.

For orders below ₹999, standard delivery charges apply:

• Tamil Nadu: ₹119 per order.
• Other Indian states: ₹169 per order.

The applicable delivery charge will be displayed at checkout before the customer confirms the order.

KriyaLuxe may revise its shipping offers in the future. Any changes will be communicated through the website and will apply prospectively, subject to applicable law.

4. Order Processing and Dispatch

Orders are processed after successful payment confirmation and verification of stock availability.

Processing and dispatch times may vary depending on:

• Product availability.
• Order volume.
• Weekends and public holidays.
• Courier availability.
• Operational circumstances.

Customers will be informed if a significant delay affects their order.

Once an order is dispatched, available shipment tracking information will be shared with the customer.

5. Estimated Delivery Time

Delivery times vary according to destination, courier partner and service availability.

Orders shipped within Tamil Nadu may arrive sooner than orders shipped to distant states or remote locations.

Where available, KriyaLuxe will communicate estimated delivery timelines during order processing or after dispatch.

Delivery estimates are indicative unless a specific delivery commitment is expressly confirmed.

Unexpected delays may occur due to weather conditions, courier disruptions, public holidays or other circumstances beyond our reasonable control.

Applicable consumer rights regarding delayed or undelivered orders remain protected.

6. Shipment Tracking

Once an order has been dispatched, KriyaLuxe will share shipment tracking information where available.

Tracking details may be communicated through:

• Email.
• WhatsApp.
• Other customer contact methods used for the order.

Customers may use the tracking number provided to check shipment progress through the relevant courier partner.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate delivery information, including:

• Full recipient name.
• Complete delivery address.
• Correct postal PIN code.
• Valid mobile number.
• Relevant address landmarks, where necessary.

Customers should review their shipping information carefully before placing an order.

If an incorrect or incomplete address supplied by the customer results in additional shipping charges, KriyaLuxe may request payment of reasonable, disclosed re-dispatch charges.

Additional charges will be communicated before proceeding.

Customers will not be charged for address or delivery errors attributable to KriyaLuxe.

8. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, the address is incorrect or the courier cannot reach the recipient, further delivery attempts may be arranged depending on courier availability.

If the parcel is returned to KriyaLuxe, we will contact the customer to discuss available options.

Reasonable additional courier charges may apply where the failed delivery resulted from customer-provided incorrect information or other circumstances attributable to the customer.

Any applicable charges will be communicated before re-dispatch.

9. Damaged, Defective or Incorrect Products

KriyaLuxe aims to inspect products before dispatch and package them carefully to minimise shipping-related damage.

Customers who receive damaged, defective, incorrect or materially misdescribed items should contact KriyaLuxe promptly after discovering the issue.

To assist with verification, customers are strongly encouraged to record a clear, continuous and unedited unboxing video showing the sealed parcel, opening process and product condition.

Customers may also be requested to provide photographs, order details and other relevant information.

An unboxing video is recommended but is not an absolute requirement for exercising applicable statutory consumer rights.

Where a genuine issue is attributable to KriyaLuxe or its delivery arrangements, appropriate return or replacement courier costs will be borne by KriyaLuxe.

Claims involving customer-caused damage may be investigated and declined where supported by reasonable evidence, subject to applicable consumer protection laws.

For further information, please review our Refund and Returns Policy:

10. Size Exchange Shipping Charges

KriyaLuxe allows eligible voluntary size-exchange requests within 7 calendar days of delivery, subject to product condition, stock availability and our Refund and Returns Policy.

Where a customer requests a size exchange because they selected the wrong size:

• The customer is responsible for the applicable courier charges.
• Return and replacement delivery charges will be communicated before the exchange is confirmed.
• The free-delivery offer on the original order does not cover voluntary size-exchange shipping.
• Any difference in product price between sizes will be disclosed and settled before the exchange is processed.

Where an exchange or replacement is required because KriyaLuxe supplied an incorrect or defective product, appropriate shipping charges will be covered by KriyaLuxe in accordance with applicable law.

11. Shipping Restrictions

Certain locations may not be serviceable by our courier partners.

If the delivery address is outside the available service area, KriyaLuxe will contact the customer to discuss alternative delivery arrangements where possible.

If the order cannot be fulfilled because delivery is unavailable, an appropriate refund will be arranged.

We reserve the right to decline orders to unserviceable locations before dispatch and arrange any refund due.

12. Changes to the Shipping Policy

KriyaLuxe may update this Shipping Policy to reflect changes in courier arrangements, shipping fees, operational requirements or applicable laws.

The latest version will be available on our website.

Changes will not retrospectively increase the shipping charges agreed for an already confirmed order.

13. Contact Us

For shipping enquiries, delivery updates, tracking assistance or delivery-related concerns, please contact:

KriyaLuxe

Website: https://kriyaluxe.com

Email: kriyaluxe@gmail.com

WhatsApp: +91 877 866 1848

Please include your order number when contacting our support team.

We are committed to resolving delivery-related concerns fairly and providing a transparent shopping experience.